AESTHETICS HQ LLC PRIVACY POLICY
This privacy policy (“Privacy Policy”) describes how Aesthetic HQ LLC, d/b/a Aesthetics HQ (“Aesthetics HQ”) may collect, use and share information that we have obtained through your use of the https://www.aestheticshq.com / (“Website”) and all related websites, services, client and provider accounts and the Aesthetic HQ mobile app (collectively, the “Services”). By using the Services, you are consenting to the practices described in this Privacy Policy. “You” or “your” means and refers to you as a user of the Services. “We,” “our,” “us” or “Aesthetics HQ” refers to Aesthetic HQ LLC and our Services.
BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF CERTAIN INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. YOU AGREE TO BE BOUND BY ALL THE PROVISIONS OF THE PRIVACY POLICY THAT ARE DISPLAYED ON THE WEBSITE ON THE DATE YOU USE THE SERVICES. YOUR CONTINUED USE OF THE SERVICES, INDICATES YOUR ACCEPTANCE OF ALL OF THE PROVISIONS OF THIS PRIVACY POLICY DISPLAYED ON THE WEBSITE ON THE DATE OF SUCH USE. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE THE SERVICES.
Our Privacy Policy is designed to provide transparency into our privacy practices and principles, in a format that our visitors can navigate, read and understand. We are dedicated to treating your personal information with care and respect. Please review the following Privacy Policy and contact us at Support@AestheticsHQ.com if you have any questions or concerns.
If you are accessing the Services as an Aesthetics HQ registered healthcare specialist, professional, provider, organization, or agent thereof (each a “Provider”), that has agreed to the Provider Terms of Service or as an employee or authorized end user on behalf of a Provider (an “Authorized End User”) your use of the Services is at all times also subject to our Provider Terms of Service. If you are an individual that has created a free Aesthetics HQ client account to access the Services in order to explore Providers, book appointments or take similar actions (“Clients”), your use is at all times subject to the Client Terms of Service . Providers, Authorized End Users and Clients are also subject to Aesthetics HQ’s Website Terms of Use. The Website Terms of Use, Provider Terms of Service and Client Terms of Service, are each hereby incorporated by reference.
PRIVACY POLICY SCOPE:
This Privacy Policy describes:
TYPES OF INFORMATION WE COLLECT:
We may collect or receive the categories of personal information listed below, which may depend on the Services you use, whether you are a Provider or Client, and your device and account settings. Not all categories of personal information will be collected or received about every user.
HOW WE COLLECT INFORMATION (SOURCES OF INFORMATION):
Information Provided Directly by You.
You actively provide information to Aesthetics HQ in various ways while using our online Services. For example, you share information when you:
Automatically Gathered Information.
Aesthetics HQ automatically tracks certain information about you based upon your behavior while using the Services. This information is used to better understand and serve you by responding to your particular interests and needs.
Usage Details.
When you access and use the Services, we may automatically collect certain details of your access to and use of the Services, including traffic data, date and time you access the Services, the number of links you click within the Services and any third-party website and sections within the Services that you access.
Device Information.
When you access the Services, we may collect information about your device and internet connection, including the device’s unique device identifier, IP address, geolocation, operating system, type of mobile device you use, browser type and network information.
Use of Cookies (or mobile cookies).
Our Services use cookies to enhance the user experience while using our Services. Cookies are pieces of information that some apps and websites transfer to the computer or mobile device that is browsing that app or website and are used for record-keeping purposes by many apps and websites. Use of cookies makes web browsing easier by performing certain functions such as saving your passwords, saving personal preferences regarding your use of the particular app or website, and ensuring that you don’t see the same advertisement repeatedly. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting, you may be unable to access certain parts of our Services.
By continuing to use our Services, you are agreeing to our use of cookies. We may choose to use any or all of the following cookies:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
Use of Web Beacons.
A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie but allows us to count the number of users that have visited certain pages or screens of our Services, and to help determine the effectiveness of promotional or advertising campaigns, and for other related app statistics.
Information Provided by Our Service Providers.
We may use third party service providers to provide us with analytics on Website traffic and use of the Services. Aesthetics HQ uses analytic tools to analyze the performance of our Website and Services as well as how visitors use our Website and Services including:
We may also collect information from the government or other public records as part of our onboarding and verification process of Providers.
HOW WE USE YOUR INFORMATION AND OUR COMMERCIAL OR BUSINESS PURPOSE FOR DOING SO:
Generally.
We use your personal information for our commercial and business purposes including:
Some processing may also be necessary to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, and other legal obligations such as to keep records of transactions.
Payment Information.
If you are a Provider purchasing a subscription to the Services, we use third-party payment processors, (currently Stripe), to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. Aesthetics HQ does not have access to your full payment information.
Marketing and Communications.
From time to time your personal information, such as your name, phone number, email address or mailing address, may be used to contact you with promotional materials, newsletters, marketing or other information that may be of interest to you based on your preferences. You may be contacted by the phone number or e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on our Services and other products and services you may be interested in based on your preferences. By providing your contact information you have opted-in to receive direct marketing and commercial information by means of electronic communication (SMS, e-mail, telephone). You can withdraw your consent to receive any direct marketing communication from us by contacting support@AestheticsHQ.com or following the opt-out instructions in our email communications.
Non-Personal Information.
We may collect and create de-identified and aggregated information and other non-personal information, which is not related to an identified or identifiable natural person (“Non-Personal Information”). You agree that Aesthetics HQ owns, without restriction, all Non-Personal Information and that you have no rights in or to any Non-Personal Information. Because Non-Personal Information cannot be used to personally identify you, you agree we may use such information for any lawful purpose.
HOW WE SHARE YOUR INFORMATION:
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
Aesthetics HQ has does not sell or share your personal information with third parties.
We have disclosed the following categories of personal information to service providers and other third parties for our operational business and commercial purposes within the preceding 12 months:
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Categories of Personal Information |
Categories of Recipients |
Business or Commercial Purpose for Disclosure |
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Payment Information. |
Payment Processors |
Processing subscription payments. *You provide this information directly to our third-party payment processors. Aesthetics HQ will never be in receipt of your credit card or other payment information.* |
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Identifiers, such as your name, email address, phone number. |
Providers |
To fulfill the purpose for which you provided it, e.g. scheduling an appointment with a Provider |
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Information described in subdivision (e) Section 1798.80 of the California Civil Code such as your telephone number. |
Providers |
To fulfill the purpose for which you provided it, e.g. scheduling an appointment with a Provider |
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Demographic information, such as age, date of birth. |
Providers |
To fulfill the purpose for which you provided it, e.g. scheduling an appointment with a Provider |
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Supplemental information you provide as part of a Provider account, such as state licensed to practice, NPI number, entity name, provider names and biographies, information about your practice and providers, professional licenses, educational history, specialties and certifications, services offered, before and after photographs. |
Clients – through displays on the Website |
To fulfill the purpose for which you provided it, e.g. displaying your service offerings and biography to Clients on the Website, so that they may request appointments. |
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Other Personal Information, such as health information including records of Providers that Clients book appointments with, appointment dates, types of appointments, and dates of visits. |
Providers |
To fulfill the purpose for which you provided it, e.g. scheduling an appointment with a Provider |
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Device and Online Identifiers, such as IP address, device identifiers, and identifiers associated with cookies. |
Analytics Partners |
To improve, monitor, personalize, and protect our Services |
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Internet or other electronic network activity and web analytics, such as information about how you use, access, or interact with the Services, our Website or mobile applications, including Client and Provider interaction with the Website and Services, referring webpage through which you accessed the Website. |
Analytics Partners |
To improve, monitor, personalize, and protect our Services |
Legal Requirements.
As we may determine in our sole discretion, we may disclose personal information if required to do so by applicable law, including, without limitation, responding to a subpoena or request from law enforcement, court, or government agency, or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect or defend our rights, interests or property or that of third parties; (iii) prevent, investigate, or identify possible wrongdoing in connection with the Services; (iv) act in urgent circumstances to protect the personal safety of Clients, Providers, or other third parties; or (v) protect against legal liability.
HOW WE PROTECT THE PRIVACY OF CHILDREN ONLINE:
We understand the importance of protecting children’s online privacy. Our Website is not directed to individuals under the age of 18, and Aesthetics HQ will never knowingly collect or maintain personal information through our sites from anyone under the age of 18. If we learn that we have received information directly from a child who is under the age of 18, we will delete such information as soon as possible.
INFORMATION RETENTION:
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:
When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete your personal information from our systems.
SECURITY:
Aesthetics HQ uses technical, administrative, and physical measures to protect your personal information against accidental or intentional destruction, loss, alteration, unauthorized disclosure, or access and against other unlawful forms of collecting and processing. Aesthetics HQ follows industry standards and practices to help protect the confidentiality and integrity of your personal information that is collected and processed.
THIRD-PARTY SERVICES:
In general, the third-party providers used by us, if any, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your information will be handled by these providers.
Our Services may contain links to other websites, applications, and services maintained by third parties in which case the privacy policy of such third party applies and this Privacy Policy does not apply. The information practices of such other services are governed by the third-party privacy policies, which we encourage you to review to better understand those third parties’ privacy practices.
ELECTRONIC MARKETING AND COMMUNICATIONS:
From time to time your personal information, such as your name, phone number, email address or mailing address, may be used to contact you with promotional offers, newsletters, marketing or other information that may be of interest to you. You may be contacted by the phone number or e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on our Services and other products and services you may be interested in based on your preferences. By providing your contact information and opting-in, you are consenting to receive direct marketing and commercial information by means of electronic communication (SMS and e-mail). The frequency of the messaging may vary based on your preferences. Message and data rates may apply. You can withdraw your consent to receive any direct marketing communication from us by contacting support@aestheticsHQ.com or following the opt-out instructions in our email and/or SMS communications, as applicable.
CAN-SPAM ACT:
We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM Act”). All e-mails you receive from Aesthetics HQ or through the Service are intended to fully comply with the CAN-SPAM Act. If at any time you would like to unsubscribe from receiving future e-mails, you can e-mail us at support@aestheticsHQ.com and we will promptly remove you from all correspondence for the Website and Services. You understand and agree that being removed from all correspondence for the Website and Services may mean some features of our Website and Services may not function properly or may not be available to you, and you may not be able to use all of the Services.
YOUR ACCESS TO AND CONTROL OVER YOUR INFORMATION:
You have options about the various ways we collect, use and store your personal information.
Log-in/Contact Us.
If you have created an account through the use of our Services, you may log in to your account to enter and update your own contact information. You can also contact us through one of the options provided in the Contact Us section at the bottom of this Privacy Policy.
Consent.
When you provide us with personal information through our Services, through the mail, over the phone, or by using our mobile application we imply that you consent to our collecting it and using it to carry out Aesthetics HQ’s legitimate business purposes as described herein.
IMPORTANT: Except as stated herein as necessary to carry out Aesthetics HQ’s business purposes and to provide the Services, we do not sell your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors.
INTERNATIONAL USERS:
If you are visiting the Website from outside the United States, please be aware that Aesthetics HQ is based in the United States, and the information we obtain through the Website will be transferred to, processed in, and stored on our servers in the United States and other countries where our service providers operate. The data protection laws and regulations applicable to your personal information transferred to the United States and such other countries may be different from the laws in your country.
ADDITIONAL STATE SPECIFIC PRIVACY RIGHTS:
Except as otherwise provided, this section applies to residents of California, Colorado, Connecticut, Utah, Virginia, and other states where privacy laws applicable to us grant their residents the rights described below.
For purposes of this section, “personal information” has the meaning given to “personal data,” “personal information” or similar terms under the applicable privacy laws of the state in which you reside. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of the relevant states, or the laws do not apply to us, you may not be able to exercise these rights.
California
The CCPA and CPRA provides California residents with specific rights regarding their personal information. This section describes your rights and explains how to exercise those rights.
Right to Access and Right to Know.
You can request access to a copy of the personal information that we have about you, including a list of categories of your personal information that we have collected and used over the past 12 months. We will provide to you the following information (to the extent required by law):
Right to Information Portability.
You can request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a commonly used, machine-readable format.
Right to Correct Information.
Consistent with applicable law, you may submit a verifiable consumer request to correct inaccuracies in your personal information held by Aesthetics HQ.
Right to Deletion.
You have the right to request that we delete the personal information that we have collected and retained, subject to certain exceptions. Once we receive a request, we will delete (to the extent required by law) the personal information we retain about you and direct any service providers to do the same. If we determine that an exception applies, we will inform you of the reason for denying the deletion request. In some cases, deletion may be accomplished through de-identification.
Please understand that if you request us to delete your personal information, our subsequent removal of such personal information may impact your ability to use our Services, and may limit your use of or participation in our Services that require your personal information.
Right to Opt-Out of Sale of Personal Information.
You have the right to opt-out of the sale of your personal information, however, we do not “sell” your personal information as that term is defined under the CCPA. However, we do process personal information for purposes of displaying material that are selected based on users’ online activities on our Website. We also engage in automated processing that could affect you. Consistent with applicable law, you may opt out of such processing by using the contact details in the “Contact Us” section.
Limit Use and/or Disclosure of Sensitive Personal Information
Certain categories of personal information that we collect and use might be “sensitive” under data privacy laws. Consistent with applicable law, you may limit certain uses or disclosures of your sensitive personal information and may exercise this right by using the contact details in the “Contact Us” section.
Right to Non-Discrimination.
We will not discriminate against you for exercising any of your CCPA rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality of goods.
Verification of Requests.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. The CCPA requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you.
You may request this information no more than two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.
All requests must provide sufficient information to allow us to reasonably verify you are the person whom we collected personal information about or an authorized representative of such person. We will only use the information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Please describe your request with sufficient detail to allow us to properly respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
De-Identification
Consistent with applicable law, we commit to maintain and use anonymized information in de-identified form and not to attempt to re-identify the information, except that we may attempt to re-identify the information solely for the purpose of determining whether its de-identification processes satisfy the requirements of the California Privacy Rights Act.
Do-Not-Track Disclosures; Third-Party Tracking
Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on websites. We do not respond to browsers do not track signals currently. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at www.allaboutdnt.org concerning such information.
Third parties, other than our service providers, do not have authorization from us to track which websites, apps, or other online services you visit prior to and after visiting our websites. Please note, however, that we cannot control third-party tracking and there may be some third-party tracking that occurs without our consent or knowledge.
Shine the Light Request
California Civil Code § 1798.83 permits residents of California to request from Aesthetics HQ a notice disclosing: (1) the categories of personal information we have shared with third parties, if any, for the third parties’ direct marketing purposes, during the preceding calendar year, and (2) the names and addresses of those third parties. To submit an access, deletion or correction request or a shine the light request, please contact us by using the contact details in the “Contact Us” section below.
Colorado
Right to Access
Consistent with applicable law, you may submit a verifiable consumer request to access, in a portable and (if technically feasible) readily-usable form, the personal information that we have collected about you as well as more information about our data practices. For more information about how we collect, use, and disclose personal information for business purposes, please review our Privacy Policy.
Right to Correct
Consistent with applicable law, you may submit a verifiable consumer request to correct inaccuracies in your personal information held by Aesthetics HQ by using the contact details in the “Contact Us” section.
Right to Delete
Consistent with applicable law, you may submit a verifiable consumer request to delete your personal information.
Right to Information Portability.
You can request a copy of your personal information in a machine-readable format to the extent technically feasible.
Appeal of Consumer Rights Requests
To appeal a refusal to take action on your request, please contact us by using the contact details in the “Contact Us” section and include the text “Appeal of Consumer Rights Request” in the body of the email.
Use of Opt-Out Signals
We do not sell personal information. However, we do process personal information for purposes of displaying material that are selected based on users’ online activities on our Website. We also engage in automated processing that could affect you. Consistent with applicable law, you may opt out of such processing by using the contact details in the “Contact Us” section.
Right to Opt-Out for the Purposes of Profiling for Decisions That Produce Legal or Similarly Significant Effects
Consistent with applicable law, you may have the right to opt-out of processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any right you may have, please use the contact details in the “Contact Us” section.
Sensitive Data Inferences
We may process inferences from your sensitive data for the purposes discussed in our Privacy Policy. In the event that we do, we will retain the inferences until we have fulfilled the purpose for which we collected them. We will delete such inferences in accordance with our Privacy Policy.
Connecticut
Right to Access
Consistent with applicable law, you may submit a verifiable consumer request to access, in a portable and (if technically feasible) readily-usable form, the personal information that we have collected about you as well as more information about our data practices. For more information about how we collect, use, and disclose personal information for business purposes, please review our Privacy Policy.
Right to Correct
Consistent with applicable law, you may submit a verifiable consumer request to correct inaccuracies in your personal information held by Aesthetics HQ.
Right to Delete
Consistent with applicable law, you may submit a verifiable consumer request to delete your personal information.
Appeal of Consumer Rights Requests
To appeal a refusal to take action on your request, please contact us by using the contact details in the “Contact Us” section and include the text “Appeal of Consumer Rights Request” in the body of the email.
Right to Opt-Out for the Purposes of Profiling for Decisions That Produce Legal or Similarly Significant Effects
Consistent with applicable law, you may have the right to opt-out of processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any right you may have, please use the contact details in the “Contact Us” section.
Personalized Advertising Opt-Out
We do not sell personal information. However, we do process personal information for purposes of displaying materials that are selected based on users’ online activities over time and across different sites, services, and devices. Consistent with applicable law, you may opt out of such processing by using the contact details in the “Contact Us” section.
Utah
Right to Access
Consistent with applicable law, you may submit a verifiable consumer request to access, in a portable and (if technically feasible) readily-usable form, the personal information that we have collected about you as well as more information about our data practices. For more information about how we collect, use, and disclose personal information for business purposes, please review our Privacy Policy.
Right to Delete
Consistent with applicable law, you may submit a verifiable consumer request to delete your personal information.
Personalized Advertising Opt-Out
We do not sell personal information. However, we do process personal information for purposes of displaying materials that are selected based on users’ activities on our Website. Consistent with applicable law, you may opt out of such processing by using the contact details in the “Contact Us” section.
Virginia
Right to Access
Consistent with applicable law, you may submit a verifiable consumer request to access, in a portable and (if technically feasible) readily-usable form, the personal information that we have collected about you as well as more information about our data practices. For more information about how we collect, use, and disclose personal information for business purposes, please review our Privacy Policy.
Right to Information Portability.
You can request a copy of your personal information in a machine-readable format to the extent technically feasible.
Right to Correct
Consistent with applicable law, you may submit a verifiable consumer request to correct inaccuracies in your personal information held by Aesthetics HQ.
Right to Delete
Consistent with applicable law, you may submit a verifiable consumer request to delete your personal information.
Right to Opt-Out for the Purposes of Profiling for Decisions That Produce Legal or Similarly Significant Effects
Consistent with applicable law, you may have the right to opt-out of processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any right you may have, please use the contact details in the “Contact Us” section.
Personalized Advertising Opt-Out
We do not sell personal information. However, we do process personal information for purposes of displaying materials that are selected based on users’ online activities on our Website. Consistent with applicable law, you may opt out of such processing by using the contact details in the “Contact Us” section.
Appeal of Consumer Rights Requests
To appeal a refusal to take action on your request, please contact us by using the contact details in the “Contact Us” section and include the text “Appeal of Consumer Rights Request” in the body of the email.
CHANGES TO OUR PRIVACY POLICY:
We reserve the right to change the terms of this Privacy Policy at any time by posting those changes to this Privacy Policy, so that you are always aware of our processes related to collection, use and disclosure of your personal information. For significant changes, we will notify you by posting a prominent notice on our Website indicating when the Privacy Policy was most recently updated. Please consult this portion of the Website regularly for important changes to the Privacy Policy as they occur.
CONTACT US:
To ask questions or comments about this Privacy Policy and our privacy practices, or to exercise any of your rights, contact us using any of the following methods:
Call our support line: 302-265-0052
Aesthetic HQ, LLC
ADDRESS
Email: Support@AestheticsHQ.com
Last Updated: January 31, 2024
